Shipping policy

Order Processing

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During high order volume periods, processing may take an additional 1–2 business days.

Domestic Shipping (Pakistan)

We currently ship across Pakistan via [courier name, e.g. TCS / Leopards Courier / M&P]. Estimated delivery times:

Major cities (Karachi, Lahore, Islamabad, Rawalpindi): 2–4 business days
Other cities and towns: 4–7 business days

Shipping Charges

Standard shipping: Rs. [amount]
Free shipping on orders over Rs. [amount]

Order Tracking

Once your order ships, you will receive a confirmation email or SMS with a tracking number. You can track your order directly through the courier's website or by contacting us at support.aarzbeauty@gmail.com

Delays

While we aim to meet all estimated delivery times, occasional delays may occur due to courier volume, weather conditions, or incomplete address information. We appreciate your patience and will notify you of any significant delays.

Lost or Damaged Packages

Aarz is not responsible for packages lost or stolen after being marked as delivered by the courier. If your order arrives damaged, please contact us within 48 hours of delivery at support.aarzbeauty@gmail.com, including photos of the damaged item and packaging, so we can arrange a replacement or refund.

International Shipping

We currently only ship within Pakistan.

For any questions regarding your shipment, reach out to us at support.aarzbeauty@gmail.com / 0314-9171227 / @aarz_beauty].